Privacy Policy

Top Tier LLC · Effective date: July 23, 2026

Top Tier LLC ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices.

Information we collect

Contact details you provide (name, phone number, email address).
Service and appointment details related to the work we do for you.
Your consent to be contacted, including SMS opt-in.

How we use your information

We use your information to schedule and deliver services, communicate about appointments and estimates, respond to your requests, and operate our business.

SMS / text messaging

When you opt in to receive text messages from Top Tier LLC, we collect your mobile phone number and your consent. We use this to send service-related and appointment messages (technician notifications, reminders, job updates, and estimates).

We do not sell, rent, or share your mobile phone number, SMS opt-in, or consent data with any third parties or affiliates for their marketing or promotional purposes. Mobile information will not be shared with third parties for any purpose except as needed to deliver the messaging service (for example, our SMS provider) or as required by law.

Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying STOP; reply HELP for assistance.

How we share information

We share information only with service providers who help us operate (such as our SMS and scheduling providers) and only as needed to provide our services, or when required by law. We do not sell your personal information.

Data retention

We keep your information only as long as needed to provide services and meet legal or accounting requirements.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. You can opt out of text messages at any time by replying STOP.

Contact us

Top Tier LLC
ty@toptieroffice.com